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Recreation Administration Officer
Salary not available. View on company website.
FORESTRY COMMISSION, Lyndhurst, Hampshire
- Onsite working
- Part time
- Permanent
Posted today, 29 May
Job ref: 76e36763944244d68d13bffb9d3a346f
Full Job Description
· Champion Forestry England's change project of integrating a new Customer Relation Management system into business wide work streams, including volunteer management. Work with the National team to ensure interim processes are maintained and future changes embraced.
· Enter data into relevant systems and ensure data quality to include extensive use of internal Volunteer Management software.
· Give support and guidance to colleagues on Forestry England systems, software, policies and processes with particular focus on Volunteer management and the Customer Relation Management system where applicable to volunteering.
· Monitor and manage emails and phone calls from internal and external stakeholders, handling inquiries and requests promptly and professionally.
· Liaise and meet with volunteers face to face at occasional meetings when relevant to maintaining administrative records e.g. training, recruitment, induction documentation and support.
· Communicate and work closely with District Recreation and National Volunteer colleagues (especially the South District Volunteer Coordinator) delivering work to a high standard, accurately and timely.
· Provide accurate and timely communication with the Recreation/Volunteer team, responding to queries and requests as appropriate including organising of occasional events, meetings and other activities.
· Support in preparing and distributing project documents and reports for Recreation team.
· Occasional travel within the District as required., We'll assess you against these behaviours during the selection process:
+ Managing a Quality Service
+ Delivering at Pace
+ Working Together
+ Communicating and Influencing, You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on your experience, behaviours and strength based questions during your interview.
The Behaviours being assessed at interview are -
+ Managing a Quality Service
+ Delivering at Pace
+ Working Together
+ Communicating and influencing
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.
Feedback will only be provided if you attend an interview or assessment.
· Relevant experience working in an administrative role.
· Proven ability to work with high accuracy and attention to detail.
· Excellent communication skills, written and spoken.
· Competent IT user with experience in MS Office suite of applications.
· Experience in supporting colleagues in a team environment.
· Experienced in using databases, inputting, and updating records.
· Uses standard procedures and common sense to solve problems.
Desirable professional and technical experience
· Ability to analyse data.
· Experience of using Customer Relationship Management software.
· Experience supporting creating reports and presentations.
· Experience of administrative management of volunteers., · A GCSE in Maths and English or functional skills equivalent.
Alongside your salary of £26,123, Forestry Commission contributes £7,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
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About this company
FORESTRY COMMISSION
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