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Salary not available. View on company website.
Cameron, Riverside, City of Plymouth
- Onsite working
- Part time
- Permanent
Posted 3 days ago, 12 Jun
Job ref: b18e8101df5041749fba6cd51d4318a2
Full Job Description
Customer Services Assistant | Tamar Bridge, Plymouth | Part Time | £16,595 - 17,688 per annum, based on a 24-hour week,
- Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
- Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
- Filing documentation, either manually or electronically
- Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received.
- Daily reconciliation of credit / debit card income and performing end of day balancing
- Financial administration associated with the tolls taken by booth operators
- Respond promptly to all emails and postal requests / enquiries daily What can you expect in return?
- Regular pay award for all employees negotiated by the National Joint Council (NJC)
- Local Government Pension Scheme - employer and employee contributions
- A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public / bank holidays
- Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
- 24 / 7 access to the Employee Assistance Programme for you and your family
- Access to a Bike2work scheme
- Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
- Learning and Development Opportunities Closing date : 9 : 00 am on 23rd June 2025 It is anticipated that interviews will take place w / c 30th June 2025 What's next? It's easy! Click "APPLY" now! We can't wait to hear from you! Your data will be handled in line with GDPR.
- NVQ level 3 in Customer Service or equivalent, or relevant experience
- Good levels of literacy and numeracy
- Interpersonal skills dealing with customers, suppliers and colleagues
- Excellent communication skills
- Exceptional customer service skills
- Ability to multi-task, organise and prioritise varying workloads
- Ability to write clear and accurate reports, letters to customers and other correspondence Experience of :
- Working in a customer service environment
- Maintaining / developing systems for record keeping / filing, both electronically and paper-based
- Processing and accounting for customer payments
- Handling cash
- Working with confidential and sensitive information
This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.,
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