Customer Services Assistant | Tamar Bridge, Plymouth | Part Time | £16,595 - 17,688 per annum, based on a 24-hour week,

• Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
• Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
• Filing documentation, either manually or electronically
• Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received.
• Daily reconciliation of credit / debit card income and performing end of day balancing
• Financial administration associated with the tolls taken by booth operators
• Respond promptly to all emails and postal requests / enquiries daily
What can you expect in return?
• Regular pay award for all employees negotiated by the National Joint Council (NJC)
• Local Government Pension Scheme - employer and employee contributions
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public / bank holidays
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24 / 7 access to the Employee Assistance Programme for you and your family
• Access to a Bike2work scheme
• Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Learning and Development Opportunities
Closing date : 9 : 00 am on 23rd June 2025 It is anticipated that interviews will take place w / c 30th June 2025 What's next? It's easy! Click "APPLY" now! We can't wait to hear from you! Your data will be handled in line with GDPR.

This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.,
• NVQ level 3 in Customer Service or equivalent, or relevant experience
• Good levels of literacy and numeracy
• Interpersonal skills dealing with customers, suppliers and colleagues
• Excellent communication skills
• Exceptional customer service skills
• Ability to multi-task, organise and prioritise varying workloads
• Ability to write clear and accurate reports, letters to customers and other correspondence
Experience of :
• Working in a customer service environment
• Maintaining / developing systems for record keeping / filing, both electronically and paper-based
• Processing and accounting for customer payments
• Handling cash
• Working with confidential and sensitive information