65 Customer Services jobs in Worksop, Nottinghamshire

The Deputy Care Manager plays a vital role in ensuring that Clients receive outstanding, person-centred care while supporting the growth and operational excellence of the business. Working closely with the Registered Care Manager and Care Manager, this role involves overseeing daily care operations, maintaining up-to-date care processes, and ensuring all tasks are completed efficiently. The Deputy Care Manager provides leadership, guidance, and support to Care Professionals, ensuring the highest standards of service delivery.,

• Support the Registered Care Manager and Care Manager in the day-to-day management of Client care, stepping into the Care Manager role when required.
• Conduct Service Reviews and Quality Assurance checks, identifying opportunities for continuous improvement and business growth.
• Assist with Client acquisition, onboarding, and initial care setup, including Clients with complex care needs.
• Provide confident, professional introductions of Care Professionals to Clients, ensuring best practices are followed.
• Support Care Professionals through shadowing and training visits, particularly in areas such as medication, moving and handling, and complex care.
• Create and update detailed, person-centred care plans in collaboration with Clients and their families, using the Birdie system.
• Accurately manage medication records and updates within Birdie, and support Care Professionals in medication administration.
• Manage the Team Dashboard and contribute to business projects and initiatives.
• Deliver hands-on care to Clients as needed, maintaining a visible and supportive presence.
• Participate in the On-Call Rota, including weekend coverage, to provide responsive support to Clients and the care team.
• Answer telephone calls professionally, actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders, including Care Professionals, Clients, families, and external partners.
• Champion the Home Instead ethos and business model, upholding company standards and values.
• Ensure compliance with Equality, Diversity, and Equal Opportunities policies in both employment and service delivery.
• Represent the business professionally in networking and community engagement to support growth.
  
  A warm, friendly, and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner, the ability to write quality records and converse at all levels.
• Demonstrated leadership experience (minimum 2 years in a senior/ team leader/supervisor/manager role).
• At least 1 year practical care experience in a Health or Social Care environment
• Strong planning, time management, and organisational skills.
• High attention to detail and ability to manage a fast-paced, changing environment.
• Commercial awareness and a proactive approach to business development.
• Ability to write high-quality care plans and manage medication records accurately.
• Resilient, tenacious, and compassionate, with a "can do" attitude.
• Smart, professional appearance and a positive role model for others.
• Self-motivated, goal-oriented, and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy