As a Customer Care Advisor, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing inquiries, resolving issues, and ensuring a positive experience for all clients. As part of this team, our office is based in South Normanton, Derbyshire.,

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information regarding products and services
• Resolve customer complaints with effective problem-solving techniques
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to enhance customer satisfaction
• Stay updated on company policies, products, and industry trends
  
  Previous experience in a customer service role is prefered
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and in a team environment
• Proficient in using computer systems and software
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and in a team environment
• Sound knowledge of GDP and trained in relevant SOPs within 3 months
• Proficient in using computer systems and software, NVQ Level 2 or equivalent
• Previous customer service experience
• English language - C1-C2
• Intermediate numeracy and literacy skills
• Excellent customer care skills and a professional telephone manner
• Proficient keyboard skills and attention to detail
• Good communication skills with intermediate knowledge of MS Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Ability to work accurately and pay attention to detail.
• Proven ability to work independently and take initiative
• Strong telephone and customer care skills
• Proficient in PC usage and building customer loyalty
  
  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!, Alloga, a part of Cencora, is dedicated to providing top-tier pharmaceutical solutions that improve the lives of people and animals. Based in South Normanton, we pride ourselves on our commitment to customer satisfaction and operational excellence.