72 Customer Services jobs in Sheffield

One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced Fire Safety Coordinator, reporting to the Head of Health & Safety, providing direct support to the Fire Safety Manager. The Fire Safety Coordinator will be the first point of contact for all fire safety and building safety enquiries, and responsible for initiating responses to all enquiries from employees, clients, contractors and visitors, where competent to do so. Although predominantly homebased, ideally you will be centrally located, offering flexibility to travel to North sites (including Scotland) or South sites (including London) at short notice. What are some of the responsibilities you will have?

• Be the first point of contact for fire and building safety matters providing advice where competent to do so; managing the fire safety enquires and involve the FSM on more complex issues where advice is sought.
• Maintain up to date knowledge of changes to legislation, assisting with bespoke training for employees
• Maintain a library of fire safety and technical information.
• Attend fire and health and safety committee meetings, where necessary.
• Provide data for inclusion in reports.
• Provide advice following the receipt of enforcement notices and manage these on the central system.
• Support with Building Safety Case reports through assessments of HRBs from a fire and structural aspect.
• Assist with audits by FRS, We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
  
  Post qualification experience in Fire, M&E, Construction, FM or Property Management
• Comprehensive knowledge of Building Safety Act, supporting regulations, government guidance, Building Regulations and specifically, Approved Document B, Housing Act, RRFSO and associated H&S legislation
• Nebosh fire certificate or working towards Fire Diploma
• Nebosh Certificate in Occupational H&S
• Tech IOSH or higher, membership level of IFE
Preferred
• Commercial acumen and good organisational skills in order to manage workloads and undertake project management and monitoring; Analytical skills in order to undertake research and provide written summaries
• Demonstrate ability to make decisions both independently and collaboratively, having first evaluated all options. Supports decisions with factual information and well presented
• Able to identify new risks emerging and the mechanism for reporting new risks and/or incidents which could bring detriment to the business, members of staff or to customers
• Any building or structural surveying experience would be highly beneficial.
This role would suit someone who is organised, deadline driven and able to react and adapt to the needs of the business.


• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 5 study days)
• Pension scheme and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!