32 Customer Services jobs in Leicester

Order Administrator
Kegworth (East Midlands Gateway)
Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing.

Join our snack-loving team! We're looking for an Order Administrator to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure!

This role is key in ensuring the smooth and accurate processing of customer orders for some of the UK’s biggest retailers. You will manage the end-to-end processing and coordination of manual customer orders, covering receipt, management, and seamless handover to DHL warehousing, transport planning, and site direct dispatch teams. Your role will be pivotal in ensuring KP Snacks consistently delivers 'Great Service Every Day'.

What’s in it for you?  

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday + holiday buy scheme

• Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.

• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools 

What will you be doing? 

• Process manual customer orders accurately and on time in KP’s ERP system (JDE), ensuring compliance with MOQ rules, correct customer details, and efficient handover to warehousing and transport teams.

• Maintain and update customer-specific KP Order Forms to ensure correct SKUs are processed, minimising errors and avoiding product rejections.

• Communicate effectively with customers and internal teams, confirming order receipt, flagging any shortages, and aligning with S&OE decisions, priorities, and allocations.

• Support operational efficiency by optimising order volumes for full pallet picking and cost-effective logistics, while maintaining strong coordination with KP and DHL teams.

• Contribute to team capability and process improvement through training, holiday cover, and escalation of system or process enhancement needs.

Who are we?  

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. 

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. 

Diversity isn't just a buzzword for us.  We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout.

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience: 

• Experience in order administration or customer service is preferred, especially within retail or logistics, though not essential.

• Strong Excel and systems skills are important, with confidence in handling data and performing basic analysis.

• Organised and detail-oriented, with the ability to manage multiple orders accurately and efficiently.

• Computer literate and adaptable, with a proactive approach to learning systems and processes.

• Team player with a customer-focused mindset, open to evolving into more customer-facing responsibilities over time.

#CVL #LI-SC1 #LI-Hybrid