10 Customer Services jobs in Halesworth, Suffolk

The purpose of this post is to provide secretarial and administrative support to the service via the Service Manager, to enable adequate systems and procedures to be maintained and monitored.,

• Welcome visitors in a warm and professional manner, ensuring that they adhere to the scheme's health, safety and fire procedures.
• Answer the telephone in a friendly and professional manner, taking and forwarding messages as necessary.
• Provide administrative support to the service, dealing with general correspondence and maintaining accurate and up to date records.
• Prepare letters relating to rent arrears, credits, refunds and end of tenancies.
• Create sign up of tenancy packs, including tenancy agreements, support and wellbeing contracts, core forms, census forms, and any other relevant paperwork.
• Receive, record and store monies received, and bank these weekly, including administering the Tenants Finance System.
  
  Have a minimum of 6 months experience within an administrative role.
• Have previous experience within a customer facing role, dealing with difficult and complex situations.
• Be computer literate and have knowledge on all Microsoft Office applications.
• QCF Level 2 in Business Admin or willing to join the Orwell Academy to work towards this qualification., 5 GCSEs A-C or equivalent including English and Maths.
• QCF Level 2 in Business Administration or equivalent or work towards
• Computer literate (all Microsoft Office applications including Word, Excel and Outlook), Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/ Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.


• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema tickets, holidays, Sky store and much more…)
• Reward and recognition awards
• Free DBS checks
• Cashback Health plan
• Access to Blue Light Card - membership fees applies.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme