We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at The Veterinary Hospital in Gorleston and The Veterinary Surgery in Lowestoft.Location: across two practices, Gorleston and Lowestoft.Contract: FTCHours: 40Shift Pattern: Shifts between 8am-8pm.About The Veterinary HospitalTake a look at the practice here:About CVS:CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:About the role:Day-to-day duties of the role will include:· Answering phones and booking appointments· Responding to queries via phone, in person and email· Registering new clients· Completing insurance forms· Dispensing medications· Taking payments· And most importantly; providing a warm and welcoming experience to our clients arriving at the practiceWhat we're looking for in our Veterinary Receptionist, we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Manage Consent PreferencesStrictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.Manage CookiesI do not accept I accept SaveView JobCVS Group chatbot--container#toggleVisibility" aria-label="Close"> frame-activation#activateSource turbo:frame-load- turbo-frame-scroller#scrollToBottom" data-turbo-frame-scroller-scrollable-selector-value=".chatbot-body" class="chatbot-body-frame" id="chatbot_body_frame">

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
  
  What we can offer you:We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!