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Salary not available. View on company website.
Compass Group PLC, Bristol
- Onsite working
- Full time
Posted today, 31 May
Job ref: 1b7347b3d09c4cc6a4029fe2e9b3a65a
Full Job Description
At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with relevant and leading brands. As Operations Manager, you will drive the success of your region by leading your team to deliver organic growth and new opportunities, across multiple contracts. Your leadership will shape the future of our business, delivering operational excellence and fostering a high-performing culture that places people, customers, and profitability at the core of everything we do. People
- Shape and influence the People Strategy to drive exceptional performance and embed people-first culture across One Retail, Using the "Teams " people Mission.
- Create the cultural and behavioural standards for your region, role-modelling company values and driving behavioural change and aspirational leadership.
- Inspiring and leading General Managers and Unit Managers through Coaching, challenging, and empowering them. Create an environment that encourages continuous development and showcases the best talent.
- Own and deliver a robust talent strategy, collaborating -functional teams to nurture future leaders and ensure succession plans are in place across all stores. Work closely with the People Partner, to ensure the right tools are in place and contribute to shaping the One Retail talent strategy.
- Provide clear, candid feedback to your managers, helping them understand their performance and guiding improvement. You confidently address performance conversations, celebrate excellence, and apply leadership earning and self-awareness to maximise your impact on others.
- Utilise Business Review Meetings, and personal development plans to ensure every team member understands their role in your region. You ensure there's clarity and structure in personal development, while continuously looking forwards to enhance future strategies and goals.
- expertly engage colleagues by creating a psychologically safe environment that fosters openness and idea-sharing. Communication is a priority, and your regional engagement plan is designed to inspire and make a difference in colleagues 'lives. Your region inspires other leaders and sets the standards.
- Embrace diversity and promote inclusivity, valuing the wellbeing of your team. You demonstrate authenticity, empathy, and integrity, setting a powerful example for others.
- Tackle people challenge with agility and resilience, coaching your team to collaborate with support functions and solve problems proactively. You provide feedback to the operations Director and people partner for continuous improvement and ensure stores maintain legal and regulatory compliance, including Working Time Directive, Right to Work.
- Committed to continual self-leadership and development. Able to articulate career aspirations. Covers for operations director role if required to do so.
- Mentor peers with aspirations, dedicating time to nurturing others. You are recognised as a role model and an inspirational leader across the business. Performance
- Drive a culture of commercial excellence, leveraging every opportunity to maximise sales, and adapt to seasonal and customer trends with energy and agility.
- Harness the full potential of the Franchise Brands, driving a passion for brand standards, customer experience. Owning and shaping the future growth.
- Accountable for safe and legal compliance, ensuring it's understood and delivered by your team, coaching, and empowering them to engage with support functions to achieve everyday compliance. Influencing through continuous feedback to shape the future.
- Monitor operational targets and service level agreements with partners, ensuring they are met, positioning One Retail as a trusted and valuable partner. Build connections with competitors to identify future risks and opportunities.
- Be able to lead others to manage labour with a focus on workforce management and labour optimisation.
- Manage costs efficiently, ensuring expenditures stay within budget, and work with teams to shape annual budgets that maximise profit and productivity.
- Regularly update leaders on operational performance, identifying risks with a solution-oriented mindset. Hold regular meetings with senior leaders to ensure alignment and collaboration.
- Drive consistent performance across all contracts, reducing variability and focusing on closing performance gaps through action and results-oriented leadership.
- To conduct announced store visits for every store to establish agreed plans to ensure brand standards, sales and profit plans, customer experience standards and people activities are in place and reviewed every month.
- Analyse data quickly and accurately to identify actions and communicate plans clearly. Mentor other leaders to develop this skill and contribute to shaping future reporting practices to support productivity.
- Work with purpose and a value-added mentality by prioritising and managing your own time. Coach your team to manage their time effectively, using DILO, WILO, and MILO principles ensuring their efforts are productive and focused on adding value.
- Agility to switch between formats and complexity easily and with confidence.
- Advocate for new business growth being seen as the expert Field Operator to shape operations and innovate.
- Delivers a world-leading business score card. Through a compelling business plan to grow and accelerate. Ensuring each contract knows the plan and aligns their owns SMART business plan with the region. Being an influencer for the overall strategy working cross functionally to maximise impact.
- Work cross functionally PP to ensure effective shrink mitigation strategies and that your team takes accountability for the impact on profitability. Purpose
- Ensures Brand Standard Visits are a way of life, The customer can feel the rigour and relentlessness your regional team have for availability, stock management and processes. You create a culture of continuous improvement, advancing processes and inspiring change.
- Foster a sales-driven culture across your region with a strong focus on franchise partners, in-depth product & Processes knowledge, take accountability for driving sales growth in stores by implementing strategies that enhance these key areas.
- Credible and impactful when influencing others to drive a decision or change for the benefit of the customer and profitability. Empower your team to adopt this mind set, promoting a culture of data-driven decision-making.
- You are obsessed with the customer experience. Role modelling the importance of a world-class customer journey. Your team feel your passion and emulate it in their stores with their people and customers. Everyone in your region knows how to sell, manage queues and delight customers through friendly and helpful interactions. You set the standard and inspire others.
- Store activity and brand standards are delivered with excellence through the validation processes, clarity of communication and expectation that store teams are upskilled to deliver high execution. Your stores set the model standard for others to emulate
- Support innovation by being a voice into the central teams, sharing ideas, feedback and collaborating on projects.
- Build and maintain strong relationships with landlords, demonstrating confidence and charisma that foster a sense of pride and trust. Landlords see you as a go to tenant, and you work to ensure excellent communication and rapport
- Lead your region in hosting senior leadership visits, internal; and external, showcasing the best of One Retail and strengthening the company's reputation as a partner of choice.
- Cultivate relationships with the communities where your stores operate, supporting chosen charities and schools to enhance brand awareness and reputation
- Gain a deep understanding of the market where your units operate, and tailor your approach to meet the unique needs of each customer. Shape the central team\'s strategy and actions to expand the product and service range to attract future customers and drive higher conversion rates.
Team Development and is able to adapt style to strengths, needs and experience of the audience Coach & Mentor Adaptability & Resilience remains calm in a crisis Business Planning Strategic Thinking and Execution Change Implementation with an agile and flexible approach Problem Solving & Decision Making Commercial Performance-financial acumen and budget controls Operational Excellence Customer Centric Thinking who is passionate about the business and great customer service Stakeholder & Partnership Management Data Analytics Influencer& Investor Host Innovator& Collaborator Engaging Communicator & Presenter with a high level of personal impact Achievement oriented - takes ownership for results A role model of Compass values and behaviours at all times Capable of having challenging conversations at all levels of the business High integrity and trust Able to challenge the status quo Has a future focus and is able to balance short, medium and long term priorities
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