Customer Renewals Advisor

RAC Motoring Services

Bristol Area
Permanent
Full-time
11 hours ago

Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you've worked in sales, customer service or a contact centre, this is your opportunity to make a real impact.

You'll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service.

Location: Bristol (Bradley Stoke)

Contract: Full-time, permanent

Flexible hours: Mon-Fri 08:00-19:00, Sat 09:00-17:00 - no Sundays!

Salary: Competitive base of £26,736.53 with the potential to boost your earnings up to £34,000

Training: 3 weeks full-time (Mon-Fri)

What you'll be doing

Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
Delivering tailored solutions that meet customer needs and retain their membership
Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
Meeting and exceeding performance targets in a fast-paced, supportive environment
Keeping accurate records and ensuring every interaction is customer-focused

We're on the lookout for confident communicators who know how to connect with people. If you're someone who brings energy, empathy and enthusiasm to every conversation, thrives in a fast paced, target-driven environment and is passionate about delivering great outcomes for customers we want to hear from you!

Why you'll love working for us

Bonus scheme - Boost your earnings by up to 30% monthly
Retainer bonus - Receive £250 after successfully passing probation
Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
Free RAC Ultimate breakdown cover - From your very first day
Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
Generous holidays - 23 days plus bank holidays (rising to 25 with service)
Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
Wellbeing support - 24/7 confidential support helpline for you and your family
Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.

About You

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About Us

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For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.

Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you've worked in sales, customer service or a contact centre, this is your opportunity to make a real impact. You'll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service. Location: Bristol (Bradley Stoke) Contract: Full-time, permanent Flexible hours: Mon-Fri 08:00-19:00, Sat 09:00-17:00 - no Sundays! Salary: Competitive base of £26,736.53 with the potential to boost your earnings up to £34,000 Training: 3 weeks full-time (Mon-Fri) What you'll be doing

Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
Delivering tailored solutions that meet customer needs and retain their membership
Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
Meeting and exceeding performance targets in a fast-paced, supportive environment
Keeping accurate records and ensuring every interaction is customer-focused
Bonus scheme - Boost your earnings by up to 30% monthly
Retainer bonus - Receive £250 after successfully passing probation
Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
Free RAC Ultimate breakdown cover - From your very first day
Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
Generous holidays - 23 days plus bank holidays (rising to 25 with service)
Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
Wellbeing support - 24/7 confidential support helpline for you and your family
Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

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