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Salary not available. View on company website.
Daisy Communications Limited, Reading
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 29 May
Job ref: a27f6ac3ab074514bb8a91e24bd17ce1
Full Job Description
This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face to face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary.,
- Understand, via effective questioning & rapport building, your customers' current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities
- Present bespoke solutions to meet customer needs
- Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers
- Carry out proactive outbound communication to our customers - including booking customer visits for yourself
- Create value and build strong relationships with customers
- Proactively upskill and self-learn
- Cross-sell and up-sell all Daisy products and services to your existing customers
- Meet set revenue and product penetration targets on a monthly basis
- Identify and escalate opportunities to sell further products by way of visit or referral
- Responsible for keeping churn to a minimum
- Re-sign customers into new contract
- Work towards set targets, KPI's, goals and objectives
- Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
- Collect Key Decision Maker contacts and contact details
- Obtain additional information where possible to maximize customer contact details
