Inside Sales Account Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office., Inside Sales Account Manager responsible for driving support contract renewals for Alletra Storage by seamlessly upgrading customers to the cloud-native power of HPE Alletra Storage. The Inside Sales Account Manager, manages virtually (by phone, electronically) a set of assigned or acquired accounts. Maintains and manages quarterly pipeline. Works closely with company outside sales, channel partners and/or end customers to move contract renewal opportunities to closure. Sets and executes renewal strategy for assigned portion of account, or territory.,

• Renews support end user support contracts, and support services for set of assigned regional accounts, may partner with field sales or sell independently
• Consistently reviews quarterly pipeline reports to drive renewal opportunities to closure; may work with partners/ outside sales to ensure a smooth customer transaction
• Understands client requirements and drives upsell opportunities for service/support offerings
• Builds targeted sales pipeline and forecasts data driven contract renewal to be within valid contract term.
Management Level Definition:
• Applies intermediate level of subject matter knowledge to solve a variety of common business issues that may arise within the scope of support contract renewals.
• Works on problems of moderately complex scope.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Able to assist management with team training, or if requested, step into a role as senior liaison with channel partners.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.
  
  Degree or equivalent in any field (preferably IT/ Sales )
• 3-5 years of relevant work experience or equivalent
Knowledge and Skills:
• Proficient account management, acquisition, retention and development skills
• Proficient understanding of company's portfolios of products and services
• Proficient knowledge of IT and/or industry solutions, products and services to solve business challenges
• Proficient communication and negotiation skills
• Proficient knowledge of a Customer Relationship Management system (CRM), preferably the Salesforce CRM product, which allows businesses to manage relationships, and the information associated with them.
• Foundational knowledge of Microsoft Excel
• Able to collaborate within a team and may lead a sub-team
Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.