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First Contact Trainer - HC621328
Salary not available. View on company website.
Shared Services Partnership, Shrewsbury, Shropshire
- Onsite working
- Full time
- Temporary
Posted today, 12 Jul
Job ref: 56fdce453cbc4891b9c9c9002367092a
Full Job Description
First Contact Trainer - HC621328
Location: Netley
Hours: 37.00 hours per week, Monday to Friday
Contract: 1x Temporary until 31st March 2027 and 1x Maternity leave cover until 31st December 2026 (however, this end date is subject to change)
Salary: Scale 6 bar SO1 (£32,247.00 - £37, # per annum)
Closing Date: Sunday 27th July 2025 23:59
Information for Internal Staff who wish for this role as a secondment: Internal Secondment Declaration Form
If you would like for this temporary post as a secondment, you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the 'Police Staff Internal Secondment Declaration', and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy's closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result, you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.
About the Role
Your core responsbilities will include delivering a number of courses to new and existing staff members within the Contact Management department.
When not delivering courses, you will review, design, and develop new and existing training material to ensure they remain relevant.
You will provide support to students in training which will include wellbring and performance reviews. Most students will join us under the Apprenticeship programme, therefore you will need to ensure specific criteria are met in line with HIOWC & Ofsted guidelines and requirements.
The full role profile can be viewed here.
About You - Essential Criteria
-QCF Level 2 Maths and English qualifications, or work experience deemed to have brought the post holder to a comparable level.
-QCF Level 3 / A-Level qualification, or work experience deemed to have brough the post holder to a comparable level.
-Experience in emergency services call handling. If you do not have this experience, you will undertake the Call Handler Induction training course to learn about the role of emergency services call handling.
-Experience in training needs analysis, design, delivery, assessment, and evaluation of training, or other relevant work experience.
Benefits of working for HIOWC
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:
-Competitive pension scheme;
-Generous annual leave allowance;
-Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
-Excellent wellbeing support;
-Gym facilities at a number of our buildings; and
-Fantastic career progression including development and secondment opportunities.
How
Please follow the online application link . You will be required to enter personal details, complete our pre-screening questions, and provide examples of when you have displayed the below competencies. Your answers to these competencies will be used to shortlist applications and reading the below links will assist you in completing your application.
Candidate guidance for completing an application form
We are Emotionally Aware Level 2
We Analyse Critically
Level 2
We are Innovative and Open Minded
Level 2
We are Collaborative Level 1
If you are successful at shortlisting, you will be invited to attend an interview where the above competencies will be assessed.
You should also be aware of the below values:
Courage
Respect and empathy
Public Service
Contact details for an informal discussion
If you would like to have an informal discussion about this role, Adam Hillier on
adam.hillierhampshire.police.uk. Alternatively, the Recruitment Team can be contacted on
police.recruitmenthampshire.police.uk.
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.actionhampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
QCF Level 2 Maths and English qualifications, or work experience deemed to have brought the post holder to a comparable level.
-QCF Level 3 / A-Level qualification, or work experience deemed to have brough the post holder to a comparable level.
-Experience in emergency services call handling. If you do not have this experience, you will undertake the Call Handler Induction training course to learn about the role of emergency services call handling.
-Experience in training needs analysis, design, delivery, assessment, and evaluation of training, or other relevant work experience.
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:
-Competitive pension scheme;
-Generous annual leave allowance;
-Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
-Excellent wellbeing support;
-Gym facilities at a number of our buildings; and
-Fantastic career progression including development and secondment opportunities.
Location: Netley
Hours: 37.00 hours per week, Monday to Friday
Contract: 1x Temporary until 31st March 2027 and 1x Maternity leave cover until 31st December 2026 (however, this end date is subject to change)
Salary: Scale 6 bar SO1 (£32,247.00 - £37, # per annum)
Closing Date: Sunday 27th July 2025 23:59
Information for Internal Staff who wish for this role as a secondment: Internal Secondment Declaration Form
If you would like for this temporary post as a secondment, you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the 'Police Staff Internal Secondment Declaration', and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy's closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result, you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.
About the Role
Your core responsbilities will include delivering a number of courses to new and existing staff members within the Contact Management department.
When not delivering courses, you will review, design, and develop new and existing training material to ensure they remain relevant.
You will provide support to students in training which will include wellbring and performance reviews. Most students will join us under the Apprenticeship programme, therefore you will need to ensure specific criteria are met in line with HIOWC & Ofsted guidelines and requirements.
The full role profile can be viewed here.
About You - Essential Criteria
-QCF Level 2 Maths and English qualifications, or work experience deemed to have brought the post holder to a comparable level.
-QCF Level 3 / A-Level qualification, or work experience deemed to have brough the post holder to a comparable level.
-Experience in emergency services call handling. If you do not have this experience, you will undertake the Call Handler Induction training course to learn about the role of emergency services call handling.
-Experience in training needs analysis, design, delivery, assessment, and evaluation of training, or other relevant work experience.
Benefits of working for HIOWC
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:
-Competitive pension scheme;
-Generous annual leave allowance;
-Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
-Excellent wellbeing support;
-Gym facilities at a number of our buildings; and
-Fantastic career progression including development and secondment opportunities.
How
Please follow the online application link . You will be required to enter personal details, complete our pre-screening questions, and provide examples of when you have displayed the below competencies. Your answers to these competencies will be used to shortlist applications and reading the below links will assist you in completing your application.
Candidate guidance for completing an application form
We are Emotionally Aware Level 2
We Analyse Critically
Level 2
We are Innovative and Open Minded
Level 2
We are Collaborative Level 1
If you are successful at shortlisting, you will be invited to attend an interview where the above competencies will be assessed.
You should also be aware of the below values:
Courage
Respect and empathy
Public Service
Contact details for an informal discussion
If you would like to have an informal discussion about this role, Adam Hillier on
adam.hillierhampshire.police.uk. Alternatively, the Recruitment Team can be contacted on
police.recruitmenthampshire.police.uk.
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.actionhampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
QCF Level 2 Maths and English qualifications, or work experience deemed to have brought the post holder to a comparable level.
-QCF Level 3 / A-Level qualification, or work experience deemed to have brough the post holder to a comparable level.
-Experience in emergency services call handling. If you do not have this experience, you will undertake the Call Handler Induction training course to learn about the role of emergency services call handling.
-Experience in training needs analysis, design, delivery, assessment, and evaluation of training, or other relevant work experience.
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:
-Competitive pension scheme;
-Generous annual leave allowance;
-Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
-Excellent wellbeing support;
-Gym facilities at a number of our buildings; and
-Fantastic career progression including development and secondment opportunities.
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