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119 Customer Services jobs in Stourbridge, Dudley

Train Managers

Salary not available. View on company website.

Arriva Plc, Birmingham

  • Full time
  • Permanent

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Posted today, 29 May

Shift Manager

Salary not available. View on company website.

Greggs Plc, Birmingham

  • Part time
  • Permanent

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Posted today, 29 May

Sales Advisor - Solihull

Salary not available. View on company website.

H&M, Solihull

  • Part time
  • Permanent

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Posted 1 day ago, 28 May

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Customer Service Advisor

Salary not available. View on company website.

Sunbelt Rentals Limited, Birmingham

  • Full time
  • Permanent

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Posted 1 day ago, 28 May

Customer Service Technica...

Salary not available. View on company website.

Sunbelt Rentals Limited, Solihull

  • Full time
  • Permanent

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Posted 1 day ago, 28 May

Valeter

Salary not available. View on company website.

Jardine Motors Group, Wolverhampton

  • Full time
  • Permanent

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Posted 3 days ago, 26 May

Stores Supervisor

Salary not available. View on company website.

Sunbelt Rentals Limited, Shirley Street, Solihull

  • Full time
  • Permanent

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Posted 3 days ago, 26 May

Veterinary Receptionist -...

Salary not available. View on company website.

CVS Group, Aldridge, Walsall

  • Full time
  • Permanent

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Posted 3 days ago, 26 May

Customer Service Represen...

Salary not available. View on company website.

Aggreko Plc, Blackfords, Cannock Chase

  • Full time
  • Permanent

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Posted 3 days ago, 26 May

Customer Loyalty Apprenti...

Salary not available. View on company website.

Worcester Bosch, Worcester

  • Full time
  • Permanent

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Posted 3 days ago, 26 May

Customer Service Advisor

Salary not available. View on company website.

Barclays Bank Plc, Walsall

  • Part time
  • Permanent

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Posted 3 days ago, 26 May

Work from Home Office Sup...

Salary not available. View on company website.

Top Level Promotions, Solihull

  • Full time
  • Permanent

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Posted 4 days ago, 25 May

Project Officer

£32244-£33941

Sanctuary Group, Worcester

  • Full time
  • Permanent

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Posted 4 days ago, 25 May

Employee Benefits Adminis...

Salary not available. View on company website.

PBL Insurance Limited, Birmingham

  • Full time
  • Permanent

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Posted 4 days ago, 25 May

Tax Dispute Resolution Ma...

Salary not available. View on company website.

Grant Thornton UK LLP, Birmingham

  • Full time
  • Permanent

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Posted 5 days ago, 24 May

Highways Enforcement Offi...

Salary not available. View on company website.

Birmingham City Council, Birmingham

  • Full time
  • Permanent

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Posted 5 days ago, 24 May

Level 3 Qualified Persona...

Salary not available. View on company website.

The Gym Group , Shirley Street, Solihull

  • Part time
  • Permanent

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Posted 5 days ago, 24 May

Court Usher - Redditch (R...

Salary not available. View on company website.

HM Courts and Tribunals Service, St Georges, Redditch

  • Full time
  • Permanent

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Posted 5 days ago, 24 May

Customer Claims Specialis...

£24000-£30000

Allianz Group, Digbeth, Birmingham

  • Full time
  • Permanent

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Posted 5 days ago, 24 May

Customer Support Advisor

£26344-£27730

Lloyds Banking Group, Coven, Staffordshire

  • Full time
  • Permanent

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Posted 5 days ago, 24 May
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Train Managers

Salary not available. View on company website.

Arriva Plc, Birmingham

  • Onsite working
  • Full time
  • Permanent
Apply on Company Website
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Posted today, 29 May

Job ref: db70bcb427f244ce8234c2402e866618

Full Job Description

We are looking for people who are passionate about delivering excellent customer service to our customers on board. As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great. Your responsibilities will include checking and selling tickets, issuing payment notices, advising customers about their journey by communicating individually and in groups, always being aware of their individual needs. Working a variety of shift patterns almost around the clock and seven days per week - flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident. You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage. You will
ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues. Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.

A proven track record of excellent customer service Describe how you are doing an outstanding job in your current/most recent role Experience of showing responsibility within previous roles Evidence of following rules & regulations in the workplace Evidence of using your own initiative and thinking on your feet to different situations Ability to work within a team and on your own Computer Literate Ability to deal appropriately with difficult situations Attention to detail and prioritise your duties Live within 1 hour of the location you are applying for.

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