Housing 21 is looking for an organised, driven, and service-focused IT Service and Performance Coordinator to join our dynamic IT Operational Services team, which supports over 5000 users. As the IT Service and Performance Coordinator, you'll play a central role in ensuring the smooth operation of our IT services and supporting the success of our technical and operational teams. Your day-to-day will be varied, fast-paced, and impactful. You'll be the go-to person for service coordination, escalation management, and performance reporting across the department. A full list of the key accountabilities of the role, can be found in the attached job profile. While the role is home based (with frequent travel) the successful candidate will also be required to attend team meetings at our head office in Birmingham as required. Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We'd love to meet you!

The essential requirements for the role include:

• Flexible approach to working, self-motivated and driven to strive for continual improvement
• Resolution and results orientated
• Ability to work under pressure and meet tight deadlines
• Excellent customer service skills able to liaise at all levels of the organisation
• Excellent Microsoft Word, PowerPoint and Excel skills
• Strong organisational and analytical skills and the ability to manage conflicting priorities
• Excellent written and verbal communication skills with strong attention to detail
• Business Administration Qualification
• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English
  
  We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made. An offer of employment will be subject to the satisfactory completion of a basic disclosure check, satisfactory references, and induction training.