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45 Customer Services jobs in Southend-on-sea

Customer Service Advisor

Salary not available. View on company website.

Rydon Group Ltd, Greenhithe, Dartford

  • Full time
  • Permanent

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Posted today, 27 May

Care Expert - Essex West ...

Salary not available. View on company website.

Bluebird Care, Brentwood

  • Part time
  • Permanent

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Posted today, 27 May

Administrative Assistant ...

Salary not available. View on company website.

Top Level Promotions, Fryerns, Basildon

  • Full time
  • Permanent

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Posted 2 days ago, 25 May

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Shift Manager

Salary not available. View on company website.

Greggs Plc, Pitsea, Basildon

  • Part time
  • Permanent

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Posted 2 days ago, 25 May

Driver LCV (B)

Salary not available. View on company website.

Wolseley, Milton Regis, Swale

  • Full time
  • Permanent

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Posted 2 days ago, 25 May

Office Administration - W...

Salary not available. View on company website.

Top Level Promotions, Brompton, Medway

  • Full time
  • Permanent

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Posted 2 days ago, 25 May

Junior Application develo...

Salary not available. View on company website.

Fiserv, Inc., Fryerns, Basildon

  • Full time
  • Permanent

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Posted 3 days ago, 24 May

Installer

Salary not available. View on company website.

Hillarys, Chelmsford

  • Part time
  • Permanent

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Posted 3 days ago, 24 May

Client Services Advisor, ...

£25517-£26860

Lloyds Banking Group, Fryerns, Basildon

  • Full time
  • Temporary

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Posted 3 days ago, 24 May

Client Services Advisor -...

£25517-£26860

Lloyds Banking Group, Fryerns, Basildon

  • Full time
  • Permanent

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Posted 3 days ago, 24 May

Driver LCV (B)

Salary Not Specified

Wolseley UK Limited, Milton Regis, Swale

  • Full time
  • Permanent

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Posted 4 days ago, 23 May

Driver LCV (B)

Salary not available. View on company website.

PLUMB CENTRE, Milton Regis, Swale

  • Full time
  • Permanent

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Posted 5 days ago, 22 May

Planner

Salary not available. View on company website.

Mears Group Plc, Brentwood

  • Full time
  • Permanent

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Posted 5 days ago, 22 May

Sales Advisor

Salary not available. View on company website.

PLUMB CENTRE, Troy Town, Medway

  • Full time
  • Permanent

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Posted 5 days ago, 22 May

Membership Sales Advisor

£10-£12

Serco Group Plc, Sittingbourne, Kent

  • Part time
  • Permanent

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Posted 5 days ago, 22 May

Data Compliance Officer

Salary not available. View on company website.

Leigh Academies Trust, Troy Town, Medway

  • Full time
  • Permanent

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Posted 6 days ago, 21 May

Planning Administrator Pl...

Salary not available. View on company website.

The Clancy Group Limited, Snodland, Kent

  • Full time
  • Permanent

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Posted 6 days ago, 21 May

Parts Advisor

Salary not available. View on company website.

Big Group, Rayleigh, Essex

  • Full time
  • Permanent

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Posted 6 days ago, 21 May

Hire Controller

Salary not available. View on company website.

Sunbelt Rentals Limited, Fryerns, Basildon

  • Full time
  • Permanent

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Posted 6 days ago, 21 May

Warranty Executive

Salary not available. View on company website.

Big Group, Rayleigh, Essex

  • Full time
  • Permanent

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Posted 1 week ago, 20 May
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Customer Service Advisor

Salary not available. View on company website.

Rydon Group Ltd, Greenhithe, Dartford

  • Remote working
  • Full time
  • Permanent

Posted today, 27 May

Job ref: e70d328569b84d6b94d2afe97cd46a9c

Full Job Description

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential.

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems. If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We are currently looking for a Customer Service Advisor to join our team. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within. Rydon's maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm. After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career. What we can offer you as Customer Service Advisor

  • A clear pay structure starting with a competitive salary of £26,639 per annum based on 40 hours per week.
  • You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
  • 25 days holiday
  • Pension
  • Life Assurance
  • Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
  • Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
  • Regular department incentives with amazing prizes to be won
  • Opportunities to progress your career around the business, As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

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