Our Operations Assistants play a vital role in the success of our team, acting as the backbone of the team pod, and ensuring the smooth day-to-day running of our operations. This is a key role supporting our sales agents and ensuring that applications progress efficiently and to the highest standards. Requirements: Day-to-Day Responsibilities:

• Check applications carefully to make sure everything is correct and complete before sending them to lenders.
• Keep track of all active applications, making sure they move forward smoothly and on time.
• Support the sales team by helping match customers with the right lenders and providing up-to-date product knowledge.
• Update the team on progress, making sure everyone knows the status of applications and that deadlines are met.
• Be the main contact for lenders, building strong relationships and working closely with them to get the best results.
• Negotiate with lenders to secure the best possible funding offers for our customers.
• Help gather documents or information from sales agents or clients when lenders request them.
• Manage your team's shared inbox, making sure queries and tasks are handled quickly.
• Keep our ThinkApp up to ensure all information reflects the current position of each application
  
  You're highly organised and able to manage multiple tasks at once.
• You have strong attention to detail and take pride in getting things right the first time.
• You're a confident communicator - clear, concise, and comfortable working with both internal teams and external partners.
• You're a natural problem-solver who can think quickly and stay calm under pressure.
• You're proactive, always looking for ways to improve processes and move things forward.
• You're comfortable using systems and quick to learn new tools and technologies.
• You have some experience in an admin, operations, or support role - ideally in a fast-paced or customer-focused environment (desirable).
  
  Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

About Bionic Group, Enhance your health & wellbeing
• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme
Taking time away from work ️
• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments
• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach
Financial wellbeing
• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
• Cycle to work scheme
Recognition
• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards