Introduction

This apprenticeship with Porsche provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

About the Employer

Our centre prides itself on operating with a high level of integrity to deliver an exceptional customer experience. We believe this ethos sets us apart from our competition and promotes an inspiring and challenging workplace. Therefore, we look for candidates with the same sense of passion and enthusiam needed to drive our business forward.

What You'll Do

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
Provide product recommendations, technical advice, and pricing information to customers as needed
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
Uphold company policies and procedures regarding parts sales, returns, and exchanges
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training Outcome

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Team working

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Supply chain warehouse operative (level 2)

Level: 2

Route: Transport and logistics

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 8.30am - 5.30pm.

Expected Duration: 3 Years

Training Provider: CALEX UK LTD

22 Full time Customer Services jobs in Royal Sutton Coldfield, Birmingham