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147 Customer Services jobs in Morpeth, Northumberland

Branston Operations - Rec...

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Ministry of Justice, Jarrow, South Tyneside

  • Full time
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Posted today, 1 Jun

Sales Person (Electrical)

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Huws Gray, Lobley Hill, Gateshead

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Posted today, 1 Jun

Call Center Operator - Un...

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Ee, East Boldon, South Tyneside

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Posted today, 1 Jun

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Sales Associate - Uncappe...

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Ee, South Shields, South Tyneside

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Sales Representative - Un...

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Ee, East Boldon, South Tyneside

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Sales Associate - Uncappe...

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Ee, Donwell, Sunderland

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Call Center Operator - Un...

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Ee, Old Fold, Gateshead

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Sales Agent - Uncapped Co...

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Ee, Rosehill, North Tyneside

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Sales Representative - Un...

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Ee, Newcastle upon Tyne

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Customer Service Advisor ...

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Ee, South Shields, South Tyneside

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Posted today, 1 Jun

Sales Operator - Uncapped...

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Ee, East Boldon, South Tyneside

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Posted today, 1 Jun

Sales Representative - Un...

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Ee, South Shields, South Tyneside

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Posted today, 1 Jun

Customer Service Advisor ...

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Ee, Seaton Delaval, Northumberland

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Sales Advisor - Uncapped ...

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Ee, Seaton Delaval, Northumberland

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Posted today, 1 Jun

Call Center Agent - Uncap...

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Ee, Newcastle upon Tyne

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Posted today, 1 Jun

Sales Advisor - Uncapped ...

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Ee, Old Fold, Gateshead

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Posted today, 1 Jun

Sales Agent - Uncapped Co...

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Ee, Donwell, Sunderland

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Posted today, 1 Jun

Customer Service Represen...

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Ee, Old Fold, Gateshead

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Posted today, 1 Jun

Call Center Agent - Uncap...

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Ee, East Boldon, South Tyneside

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Posted today, 1 Jun

Call Center Operator - Un...

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Ee, Preston, North Tyneside

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Posted today, 1 Jun
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Branston Operations - Records Officer (Ref: 6442)

Salary not available. View on company website.

Ministry of Justice, Jarrow, South Tyneside

  • Onsite working
  • Full time
  • Permanent

Posted today, 1 Jun

Job ref: db55220b200042b9be82998e18825b55

Full Job Description

We work to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. We are responsible for the following parts of the justice system:
+ courts
+ prisons
+ probation services
+ attendance centres
Working in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.
Background
The Branston Records Management Service (RMS) team sits within the MoJ's Security and Information Directorate, which has a broad range of responsibilities including information management and records compliance. As part of the Directorate's Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.
The Branston RMS team have responsibility for providing essential records management services to departments within MoJ including; HM Courts & Tribunals Service (HMCTS), HM Prison & Probation Service (HMPPS), Shared Services Centre to name just a few. The team deal with requests for records held both on and off-site with our third-party storage provider in addition to managing records within our custody; ensuring they are kept in accordance with the relevant legislation and retention policies., Records Officer, Branston Records Management Service
Reports To
Records Manager (EO)
Location & Terms of appointment
This is a permanent post based at Branston Registry, Burton-Upon-Trent.
Salary and Grade
This post is Band AO.
Role Purpose
We are looking for a motivated individual who must be able to learn quickly and adapt to changing priorities in a demand led environment. The team have a strong customer service culture, providing a key service across the Ministry of Justice so the ability and skill to build strong professional relationships on both an individual and team basis is very important. The role is important as it ensures that colleagues across the MoJ are supported to carry out their role/duties by having access to the right information at the right time, by responding to requests within service level agreements.
Once fully trained, you will work independently with minimal supervision following guidance and internal policies and will be responsible for making your own decisions. Your work must be carried out securely, confidentially and accurately. This role is for onsite working only.
Main Activities / Responsibilities
The job holder will be required to undertake the following duties and responsibilities:
Administrative Officer - Records Officer
+ To process and answer telephone/written requests and enquiries in accordance with agreed office standards and service level agreements.
+ To obtain records/files from third party storage and maintain an accurate computer record of movements.
+ To update and maintain all necessary Excel spreadsheets in connection with the request and review work.
+ Undertake various administrative tasks to support the effective organization of the work and records held in Branston Registry.
+ To review records in line with relevant Records Retention and Disposition Schedules.
+ To review records for permanent preservation and transfer to The National Archives (TNA) in compliance with TNA guidelines and Operational Selection Policies.
+ To assist with any ad-hoc general office duties as required, with regular manual handling requirements., We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Making Effective Decisions
+ Managing a Quality Service, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Ability to organize and prioritize workload to maximise your own productivity
+ Demonstrate ability to work effectively within a team
+ Ability to deal with large amounts of information
+ Ability to work using I.T (with use of Microsoft computer package, i.e. Word, Excel and Outlook).
+ Manual handling
Desirable Skills
+ Experience in Records Management, however training will be provided.

Alongside your salary of £24,202, Ministry of Justice contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

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Ministry of Justice

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