Introduction

Junior Service Co-Ordinator
Providing support to our service desk and to our service co-ordinator’s.

About the Employer

Air conditioning service and maintenance

What You'll Do

To always represent ASGS in a professional manner and to protect the interests of ASGS.
Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
Handle incoming phone calls related to clients, engineers, sales and customers.
Monitor product order shipment to ensure on-time delivery to customers.
Alert customers on ETAs and related issues in advance.
Provide quotations and or proposals in response to customer’s requests.
Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
Develop knowledge about each customer’s business model and requirements.
Maintain competent understanding of company’s products, their functions and alternatives.
Coordinate, analyse and improve customer service functions to meet All Seasons goals.
Maintain database of customer sales and invoicing records.
Manage the fulfilment of the cycle from inquiry through to job completion.
To carry out any other duties as directed by your line manager and/or the Directors of the company.

Training Outcome

At the end of the apprenticeship and all has gone well there will be a full-time position available within our company.
Salary approximately will be £20,000

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Qualifications

Essential - GCSE - English & maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 40 hours, Mon to Friday 9am-5pm

Expected Duration: 1 Year 6 Months

Training Provider: BASINGSTOKE ITEC LIMITED

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