Business Administration Apprenticeship

Introduction

• Junior Service Co-Ordinator
• Providing support to our service desk and to our service co-ordinator’s.

About the Employer

• Air conditioning service and maintenance

What You'll Do

• To always represent ASGS in a professional manner and to protect the interests of ASGS.
• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Handle incoming phone calls related to clients, engineers, sales and customers.
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on ETAs and related issues in advance.
• Provide quotations and or proposals in response to customer’s requests.
• Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
• Develop knowledge about each customer’s business model and requirements.
• Maintain competent understanding of company’s products, their functions and alternatives.
• Coordinate, analyse and improve customer service functions to meet All Seasons goals.
• Maintain database of customer sales and invoicing records.
• Manage the fulfilment of the cycle from inquiry through to job completion.
• To carry out any other duties as directed by your line manager and/or the Directors of the company.

Training Outcome

• At the end of the apprenticeship and all has gone well there will be a full-time position available within our company.
• Salary approximately will be £20,000

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English & maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 40 hours, Mon to Friday 9am-5pm

Expected Duration: 1 Year 6 Months

Training Provider: BASINGSTOKE ITEC LIMITED