Operations and Customer Service Advisor Apprentice
M O HOLDINGS LIMITED, Rotherhithe, Southwark
Operations and Customer Service Advisor Apprentice
£20,000 a year
M O HOLDINGS LIMITED, Rotherhithe, Southwark
- Full time
- Permanent
- Apprenticeship programme
Posted 3 weeks ago, 20 Aug | Get your application in now before you miss out!
Closing date: 18-09-2026 (In 2 days)
Job ref: None
Location ref: Rotherhithe, Southwark
Full Job Description
Introduction
This is a fantastic opportunity for someone who is keen to start their career in a well established company. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.
About the Employer
Our client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.
What You'll Do
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner
- Ensuring the delivery of a quality customer experience on each and every communication
- Communicating with suppliers to give our customer relevant updates and information
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly
- Responding to all calls and emails in a timely manner and to a high standard
- Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels
- Managing and liaising with 4 drivers
- Providing support to the Manager and sales staff as needed
- Be proactive under pressure, show initiative in finding solutions for customers
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do
- Assisting with warehouse / fulfilment pick and pack orders
- Occasionally helping with driving duties - driving licence required
Training Outcome
Full time position on successful completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
Qualifications
- Essential - GCSE - English - 4/C or above
- Essential - GCSE - Math - 4/C or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday 9.00am - 5.00pm.
Expected Duration: 1 Year 6 Months
Training Provider: STARTING OFF LIMITED