98 Customer Services jobs in Coventry

Here at Severn Trent we're looking for a SAP Ariba Software Engineer to come and play an integral role in the support and improvement of our SAP Ariba application. Working under the supervision of a Team Manager and the guidance of the Senior SAP Ariba Software Engineer, you'll be expected to demonstrate advanced SAP Ariba skills, strong interpersonal communication, and the ability to thrive in a fast-paced, secure environment. In this role you'll be instrumental in the implementation, governance, and support of our SAP procurement systems, predominantly SAP Ariba. You will play a role in configuration, testing, and launching functionality that fulfils our business needs, while managing risk, workload, scope, and schedule. You will have active collaboration with both business and technical partners, end users, and other team members to ensure the delivery of high-quality applications and continuous improvement. Accountabilities will include:-

• Actively participate in fulfilling all Customer Service Requests in a proactive manner.
• Investigate and resolve incidents within SLA, ensuring root cause is understood and documented.
• Document all changes, processes, and operating procedures for SAP procurement applications and contribute these to the STW repository.
• Lead root cause analysis of all problems and ensure their timely escalation if required.
• Identify, arrange, and implement suitable solutions to bugs/problems within our applications landscape.
• Capture business requirements and implement new functionality, working in partnership with the business for testing.
• Work with the rest of the team to update support packs and collaborate with SAP to keep up to date with new functionality.
  
  The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We'll want you to have experience in a Software Development or Application Support role and great depth of knowledge and demonstrable proficiency in SAP Ariba. We'd like you have experience with the Software Development Lifecycle. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  
  Here in Technology our mission is simple - deliver and maintain secure and stable IT services, maximising value to our business.
Dig a little deeper and you will find a living, breathing department, of highly talented individuals and teams, buzzing with energy, ideas and enthusiasm. Who are always interested in learning new, innovative and exciting ways for us to aid our business colleagues, and ultimately our customers experience. Collectively, we provide a critical national infrastructure to millions of customers in our region, so the only question is why wouldn't you want to be part of that?


• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year
WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!