The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.,

Support customers by phone, electronically and face to face.
Process customer orders received via inbound and outbound telephone, email and post.
Respond promptly to customer and colleague enquiries.
Maintain complete and accurate records of all customer interactions in the company CRM system
Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
Drive long term business relationships and strengthen retention via customer registration to me+ programme.
Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
Develops relationships with customers through empathy and diplomacy

At least 1-2 years of significant practical experience in customer services role
High levels of empathy with active listening skills
Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
Ability to work collaboratively with internal and external stakeholders
High Level of organisational skills and an ability to prioritise workload whilst multitasking
Excellent verbal, written and face to face communication skills
Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
Ability to work independently and as a team
Proven track record of working towards KPI's and targets
Attention to detail with a high level of accuracy
Telephony, CRM and prescription system experience

Amcare by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland., At Convatec, we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Normal working hours are Monday - Friday from 9am to 5pm, with occasional rotation of Saturdays 9am - 1pm.
Our lines are open from 8am to 8pm, hence there might be occasionally the need to cover outside of normal working hours.

1 temporary Customer Services jobs in Basildon