AMD Booking Clerk

The Booking Clerk- AMD will provide administrative support of the age-related macular degeneration (AMD) pathway. The post holder will maintain effective oversight of patients requiring diagnostic assessment, clinical review, intravitreal treatment and follow-up, ensuring that appointments are arranged in line with documented clinical plans and locally agreed timescales. The post holder will liaise with patients, carers, clinicians, nursing teams, diagnostic services and administrative colleagues. They will use patient administration and reporting systems to escalate pathway risks, gaps or delays to the Junior Service Manager. This is a non-clinical role. The post holder will not make clinical decisions but will use established protocols, clinical instructions and escalation processes to support safe pathway delivery.,

• AMD appointment scheduling new and follow up assessment and treatment appointments, informing patients of their appointment and other relevant information.
• Be a point of contact for patients in regard to the AMD service
• monitor calls on the AMD phone line and respond as appropriate.
• escalate any capacity issues to the AMD Junior Service Manager
• check patient pathways are correct and timely
• any printing and scanning of documents required
• Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative.
• Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
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  Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.