Maintain excellent communication with the You Matter Management team
Conduct supervision of team members
Attend, or in the absence of service managers, hold fortnightly team meetings
Lead on the delivery of a forward-thinking care and support service that proactively meets the needs of the residents.
Work with the management team to ensure that all health and safety checks are completed and that, as a service, it is fully compliant in this area.
Be able to work in all KHLOE areas of CQQ, always be in Preparation for CQC inspections.
Identify any training needs within the support team and address these alongside the L and D
Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place.
Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL.
Attend and prepare for weekly MDT feedback and follow up on actions
To compile and collate monthly reports on KPI's
To give informed opinions and make recommendations regarding support, housing and HR issues that impact the service, Service Users and staff team.
To make recommendations to the Support Manager on the development of the service, which involves any financial commitments or alterations to service delivery
Ensuring all health and safety and maintenance issues are raised promptly
Being flexible and responsive to the changing needs of the service, ensuring our SHREK values run through all of the work that you do
Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
Attending meetings, both internal and external
Attending stakeholder days, forums and other external events
Develop relationships with partner agencies, referral agencies and all other stakeholders.
Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
Line manages 4 team members.
Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI's
Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
Ensure the induction of new staff to the service.
Case work on a small caseload of service users
Encourage involvement and participation from residents in the development, running and shaping of the service.
You will ensure the Health and Safety of your service
Liaise with emergency services
Always ensure the safety of yourself and others on the premises where you work
Ensure the buildings meet legislation requirements.
Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high-quality services.
Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing You Matter at relevant local community forums, seminars and conferences as required.
Contribute to the organisation's formulation of policy and procedures
Attend and participate in team meetings to ensure good communication and liaison with colleagues
Prepare for and attend supervision and appraisal sessions with the Support Manager, taking direction as appropriate and contributing to the development of both you and the service.
Undertake own administrative services
Uphold and develop the You Matter, Equal Opportunities and Diversity policy of anti-discriminatory practices across all services
Adhere to the Protection from Abuse policy
Report and log all safeguarding incidents
Observe and ensure compliance with the professional boundaries and data protection policy., What can we offer Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

EXPERIENCE- We hope you have experience working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
KNOWLEDGE - We are looking for someone with
COMMUNICATION - Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside, ensuring confidentiality at all times
EMPATHY and RESPECT - The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
COMMITMENT - The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
ORGANISATION - Strong time management and the ability to prioritise tasks
COMPUTER LITERACY - You will be IT literate and have experience working with multiple software programs such as Microsoft Office and Outlook., Qualification or working experience in homelessness, mental health or offending
Recognised management or training-related qualification
Experience of working within a psychologically informed working environment
Knowledge of housing management and IT databases

4 temporary Charity / Voluntary jobs in Chester