15 Call / Contact Centres jobs in Wakefield

The role will involve using our case management systems to manage Claimant Personal Injury claims through all stages both pre and post litigation. You will need to comply with agreed service level agreements and will also be responsible for administration tasks as required. The role involves providing clear, concise legal advice to people from a variety of backgrounds. You will be taking inbound calls from your clients and making outbound calls to proactively manage your caseload.,

• After your initial training, you will work alongside experienced advisors who will provide support and coaching on an ongoing basis. You will also have access to the specialist departments of the Company should you need their help.
• As a Lyons Davidson employee you will have access to a wide range of staff benefits, including a Pension Scheme, Health Cash Plan Scheme, Employee Assistance Programme, Bike to Work scheme and many more.
• Salary is reviewed at every 6-months during the first two years and will increase in accordance with the role structure if your performance is satisfactory. Further salary reviews will be commensurate with the Annual Appraisal process.
• As a company, we encourage progression & there are great internal opportunities available should you be interested to progress your career. We're different to other law firms.
• We take a fresh approach to law and know that our strength, both as a place to work and as a business, comes from our people. That's why we value personality and individuality and allow our staff the space and respect to do a great job for our clients.
Lyons Davidson is a national law firm providing legal services to businesses and individuals. We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.

Do you take pride in delivering an excellent service to customers and clients? Do you want to make a difference to people's lives on a daily basis? Do you hope to gain experience in a legal environment? If you've answered YES to any of these questions, then READ ON. We are looking for ambitious and proactive individuals who enjoy talking to people and using their legal training to help them to join our team. This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice to clients and gain invaluable experience of providing legal advice in a fast paced and varied client facing role. The role will be hybrid, you will be based in our Leeds City Centre office and from home. The successful candidate must have the ability to work from home., As a Trainee Paralegal you will be required to learn how to be an effective claims handler and advisor; research and improve your legal knowledge and build on your communication skills on an ongoing basis. You would therefore be expected to keep your legal knowledge up-to-date and attend relevant training as and when needed. You will be encouraged to share information, knowledge, and experience with colleagues in a supportive environment. What we are looking for
• You must have an excellent telephone manner and interpersonal skills.
• You will have the ability to control telephone conversations effectively.
• You will have the ability to actively listen, question and respond and control telephone conversations effectively.
• Good attention to detail.
• The ability to remain calm while thinking on your feet.
• Good team player
• Ability to use own initiative and work to strict deadlines.
• Excellent written and verbal communication skills.
• Previous case handling experience is not essential as full training will be given.