Providing compassionate and efficient support when handling breakdown calls, assisting customers needing roadside assistance or recovery - often during urgent or emergency situations.
Ensuring positive customer interactions and taking ownership for achieving good resolutions - independently, or with support.
Managing end-to-end services by processing messages, instructions, and updates through online systems.
Coordinating breakdown and uplift services for third-party clients.
Answering and initiating contact across all channels to resolve queries and complaints, completing agreed actions.
Attending and contributing to team meetings, one-to-ones, appraisals, and coaching sessions, and acting on feedback to continuously improve performance.

As a Britannia Rescue Customer Representative, you'll be the reassuring voice our customers hear during stressful moments - whether they're stranded on the roadside or stuck in the rain with their family. You'll handle calls with empathy, clarity, and efficiency, providing immediate support and arranging the help they need.
Proven experience in a customer-facing role, with a genuine passion for helping others.
Excellent communication skills, both verbal and written, with the ability to remain calm and clear under pressure.
A positive, solutions-focused attitude, with the resilience and perseverance to support customers in urgent or stressful situations.
Strong emotional intelligence, showing empathy, patience, and professionalism in every interaction.
The ability to take ownership, using initiative to follow through and find the best outcomes for customers.
Confidence working with digital tools and systems, with a willingness to learn new processes and technologies.
A collaborative mindset, comfortable sharing knowledge and working with others to improve performance.
Adaptability and flexibility, with the ability to handle a variety of tasks and switch between communication channels as needed.

Join One of the UK's Most Trusted Breakdown Providers

Responsible Artificial Intelligence usage.
Flexible buy/sell holiday options
Hybrid working
Annual performance related bonus
Contributory pension scheme
Development days
A discount up to 50% on a range of insurance products including car, home and pet
Retail discounts
Volunteering days

3 temporary Call / Contact Centres jobs in Wakefield