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Salary not available. View on company website.
Ansa Environmental Services Ltd, Manor Park, Cheshire East
- Remote working
- Full time
- Temporary
Posted 1 day ago, 11 Jun
Job ref: 572bc066a0b54a3185fa976126308926
Full Job Description
Join the Ansa Team in the rewarding role of Transport Administrator, providing vital support to the 'FlexiLink' and 'go-too' demand-responsive bus services. Ansa Environmental Services Ltd is a company wholly owned by Cheshire East Council. As the Administrator, you will be responsible for ensuring the smooth operation of both services by:
- Monitoring the operational system during service hours, liaising with drivers and passengers and responding to issues and enquiries in a timely manner to ensure a positive passenger experience.
- Receiving phone calls and monitoring emails and messages from passengers booking, changing or cancelling transport and providing general advice to staff and passengers. You'll be proficient in Microsoft packages, enter bookings onto the 'CATSS' booking system, confirm bookings via phone or email, answer queries and keep passengers updated on any changes as needed.
- Preparing driver running sheets for 'FlexiLink' services and liaising with drivers on any route changes. You'll also add driver shifts and legal breaks to the operational system, keeping updated with road closures/changes that affect routing and bookings. Updating any timing changes on the systems to ensure accuracy of information is also a key task.
- Ensuring the accuracy of drivers' rotas regarding their availability and break times, carefully checking the schedules for next day and any unallocated journeys.
- Checking 'FlexiLink' application forms received via email or post for eligibility and entering passenger details into bespoke systems, ensuring all relevant information is provided e.g. wheelchair details in readiness for assessment.
- Collecting, monitoring and analysing data to inform service decisions and evaluating customer feedback, to ensure excellence in customer service.
- Producing weekly and monthly reports for the Manager regarding passenger usage and statistics.
- Counting cash from fares handed in from drivers, ensuring all monies are recorded and passed to the manager for banking. You'll also undertake general administrative duties as required to support a range of projects, colleagues and delivery of the team plan.
- Working flexibly, working at home some days of the week
Have great Customer Service Credentials - Be highly organised
- Be proficient in Microsoft Office and other applications
- Be able to make accurate records whilst on the phone
