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Bank Overseas Visitors Administrator
Salary not available. View on company website.
Royal Surrey NHS Foundation Trust, Guildford
- Onsite working
- Full time
- Temporary
Posted 2 days ago, 12 Jun
Job ref: 7f9b90aa62844ac990475faebfbafbe7
Full Job Description
An opportunity has arisen for an experienced administrator to join our small team providing comprehensive, effective and confidential support to the Overseas Visitors team., The post holder will be responsible for the administration for the Overseas Visitors' team, ensuring that the Trust is able to meet its legal obligations under the Overseas Visitors Charging Regulations, 2019. The post holder should have the ability to manage and prioritise their workload, and to communicate effectively where there may be severe barriers to understanding, 1. Daily collection of the overseas paperwork from the Accident & Emergency (A&E) department.
2. To carry out checks on overseas paperwork received from A&E against the Patient Administration System and the Summary Care Record (SCR).
3. Review of patient data from daily reports, pulled from Trust reporting systems. Highlight any potential overseas visitor patients requiring investigation for review by the overseas team.
4. To be responsible for maintaining the overseas spreadsheet and updating the Patient Administration System ensuring accurate recording of data to secure the correct status/charging of all overseas patient activity.
5. After full training, the post holder will be required to have a good working knowledge of the Patient Administration System with a high level of data accuracy, amending inaccurate data where appropriate or following process to notify the responsible department to make the necessary changes.
6. To identify the when a PRC (Provisional Replacement Certificate, in the absence of a valid EHIC) is required and to be responsible for applying for PRCs by contacting the relevant Health Department in the responsible EEA member state. Communicate with the responsible Health Departments to secure payment of funds to the NHS under the cross-border healthcare agreements.
7. Undertake daily review of case decision dates requiring further action and prioritise accordingly.
8. Preparation of overseas patient packs and letters in accordance with SOP. Utilise keyboard (typing and/or data entry) skills to accurately produce Word/Excel documents.
9. To be responsible for the filing of all overseas paperwork as well as accurate scanning of completed case documentation.
10. After training and development, the post-holder will be able to extract charging information from Trust reports for insured European overseas visitor patients and check the charges against the patient's record and the overseas spreadsheet. The confirmed charges and required information are to be posted accurately onto the NHS BSA (Business Services Authority) Online Portal to secure payment from the responsible EEA member state. Review and respond to all Portal posting return queries.
11. To receive and respond effectively to telephone enquiries, both internally and externally often where there may be severe barriers to understanding. This may involve dealing with distressed or aggressive patients/relatives and a calm approach is required in these circumstances.
12. Due to the nature of the service, the post holder will be expected to be adaptable to changing operational priorities and have the ability to switch task as and when necessary.
13. Have a detailed understanding of the principles of patient confidentiality and data protection. This is of prime importance where there may be severe barriers to communication and should be maintained at all times.
14. Selecting and photocopying of pertinent patient medical notes in response to access requests from either patients or insurance companies in accordance with GDPR.
15. Ensure that high standards of communication are adhered to both within the Trust and externally. (See Item 4 below)
16. After full training and development, the post-holder may be required to have face to face contact with patients which may include a basic level of patient eligibility interviewing.
17. Provide any other administrative support as required to meet the needs of the department.
18. The post holder will be responsible for attending mandatory and statutory training and any other training appropriate for their role and personal development.
The successful candidate must have good keyboard skills and a working knowledge of Microsoft Office including Word, Excel and Outlook. Experience of Cerner Millennium preferred, but full training will be provided.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
2. To carry out checks on overseas paperwork received from A&E against the Patient Administration System and the Summary Care Record (SCR).
3. Review of patient data from daily reports, pulled from Trust reporting systems. Highlight any potential overseas visitor patients requiring investigation for review by the overseas team.
4. To be responsible for maintaining the overseas spreadsheet and updating the Patient Administration System ensuring accurate recording of data to secure the correct status/charging of all overseas patient activity.
5. After full training, the post holder will be required to have a good working knowledge of the Patient Administration System with a high level of data accuracy, amending inaccurate data where appropriate or following process to notify the responsible department to make the necessary changes.
6. To identify the when a PRC (Provisional Replacement Certificate, in the absence of a valid EHIC) is required and to be responsible for applying for PRCs by contacting the relevant Health Department in the responsible EEA member state. Communicate with the responsible Health Departments to secure payment of funds to the NHS under the cross-border healthcare agreements.
7. Undertake daily review of case decision dates requiring further action and prioritise accordingly.
8. Preparation of overseas patient packs and letters in accordance with SOP. Utilise keyboard (typing and/or data entry) skills to accurately produce Word/Excel documents.
9. To be responsible for the filing of all overseas paperwork as well as accurate scanning of completed case documentation.
10. After training and development, the post-holder will be able to extract charging information from Trust reports for insured European overseas visitor patients and check the charges against the patient's record and the overseas spreadsheet. The confirmed charges and required information are to be posted accurately onto the NHS BSA (Business Services Authority) Online Portal to secure payment from the responsible EEA member state. Review and respond to all Portal posting return queries.
11. To receive and respond effectively to telephone enquiries, both internally and externally often where there may be severe barriers to understanding. This may involve dealing with distressed or aggressive patients/relatives and a calm approach is required in these circumstances.
12. Due to the nature of the service, the post holder will be expected to be adaptable to changing operational priorities and have the ability to switch task as and when necessary.
13. Have a detailed understanding of the principles of patient confidentiality and data protection. This is of prime importance where there may be severe barriers to communication and should be maintained at all times.
14. Selecting and photocopying of pertinent patient medical notes in response to access requests from either patients or insurance companies in accordance with GDPR.
15. Ensure that high standards of communication are adhered to both within the Trust and externally. (See Item 4 below)
16. After full training and development, the post-holder may be required to have face to face contact with patients which may include a basic level of patient eligibility interviewing.
17. Provide any other administrative support as required to meet the needs of the department.
18. The post holder will be responsible for attending mandatory and statutory training and any other training appropriate for their role and personal development.
The successful candidate must have good keyboard skills and a working knowledge of Microsoft Office including Word, Excel and Outlook. Experience of Cerner Millennium preferred, but full training will be provided.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
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