We are recruiting a motivated Junior Operations & Customer Service Representative to join our UK Intake, Shipping & Operations Team.

Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.

If you're looking to kick-start your career in the medical device industry, this rare and exciting opportunity could be the perfect fit for you!

Please note: this is a full-time, on-site position located at our office in Bagshot, Surrey.

Responsibilities:
Patch device shipping, receiving processing and data uploading
Inter-departmental communication
Data entry across multiple systems
Accuracy, attention to detail and strong communication skills
Understanding and adhering to Quality System requirements
Customer service enquiries
Proactive project work to improve service offering

SHIPPING ACTIVITIES (Primary Responsibilities):
Examines outgoing shipments to ensure shipments meet specifications.
Communicates discrepancies between physical product and paperwork as needed.
Verifies the accuracy of the data and initiates corrections when needed.
Coordinates special shipping as defined by Customer Service via QAD.
Affixes shipping labels, identifying information, onto packed cartons or containers, as required
Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
Prepares bills of lading and maintains documentation of goods shipped.

INTAKE PATCH ACTIVITIES (Primary Responsibilities):
Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
Patch data upload via Z-trans system
Patch diary data entry into the Z-trans system
Upload patch data to Zeus QA tool
Device and Patient Symptom Diary Storage
Communicating with Management any potential system or device issues or risk

CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):
Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data.

Work pattern
40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

Bright, confident and articulate with a willingness to learn
Responsible and accountable
Degree not required, Secondary School and College qualifications preferred
Physical requirements include reaching, bending, and sitting, negligible lifting
Strong IT/data entry skills
Strong verbal and written communication skills
Ability to work in a team environment, supporting the objectives and goals of the organization.
Ability to lone work
Good time management skills
Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Technical Skills needed:
MS Outlook, Word, Excel, Teams
SharePoint/OneDrive
Telephone Systems
Good data entry skills
Preferable experience in Salesforce but not required