We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

Providing great customer service to all our customers, members and guests.
Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
Experience of working face to face with customers
Experience of working in a team - can help others to achieve a common goal
Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football! Our Hospitality Team Members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!, YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

It's a 16 hour a week role with opportunities for more during busy periods. If you are at university or have other commitments we'll try our best to help you work round them, as our shifts range between 6:30am and 10:30pm. All we ask is that you are as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We will teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA's staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program

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