Hospitality Team Member (Day and Night Shifts)

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
  
  To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
  
  YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
  
  YHA Castleton Losehill Hall, Losehill Hall, Squires Lane, Hope Valley S33 8WB
Permanent, flexible contract 25 - 42.5 hours per week £12.71 per hour (applies to all, including those under the age of 21) Are you looking for a fun and varied job in hospitality? YHA Castleton Losehill Hall are looking for a Team Member to join their team, you will also be trained in occasional Night shift cover on Reception. Do you love having your days free to do whatever you wish? Then a career in night time working could be ideal for you. YHA Castleton is going to be staffed 24 hours, 7 days a week so we require a new team to work at the hostel to cover nights, this role will flex between days and nights. As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. As a Night Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. This job role is mainly working day/evening reception shifts, with holiday cover for the existing nights reception team. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.