Night Manager

YHA York is looking for Night Manager who doesn't just run shifts - but helps shape the experience for guests and the team alike. You'll work closely with the Hostel Manager and Deputy Manager to keep the hostel running smoothly day-to-day, while also being a visible, hands-on leader to our nights team. One moment, you could be supporting a team member; the next, welcoming guests to our warm and vibrant hostel, solving a problem, or ensuring our standards are at their best. No two days are ever the same - and that's exactly what makes it so rewarding. Your role will ensure the safety and security of all of our guests and property overnight, whilst delivering exceptional customer service. As a leader and manager, you'll inspire your team through excellent customer care, ensuring every guest feels welcome and valued, and identifying opportunities to continually improve the guest experience. You'll manage the security of the hostel overnight, ensuring the safety of all customers and overnight guests and that noise and disruption within the hostel and grounds is kept to a minimum. This role also includes additional project management responsibilities, including the rollout of our overnight food and beverage offer., We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Directing and supporting team members
• Resolving difficult situations and emergencies in a professional and efficient manner
• Ensuring the security of the hostel
• Ensuring regular hostel inspections are carried out
• Carrying out cleaning duties
• Preparing for breakfast service
What Skills and Experience do you need to be a Night Manager? Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.


• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
  
  YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
  
  Situated on the leafy bank of the River Ouse, YHA York is a stone's throw away from York's quirky and historic city centre to one side and the gorgeous North Yorkshire countryside on the other. York is the perfect place for history, art and nature lovers alike.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.