21 North Tyneside Council jobs in England & Wales

DBS0822 Advice and Information Response Team Leader

Job Summary

Contract Type: Permanent

Working Pattern: Full time

Advert Start Date: 29/05/2025

Advert End Date: 11/06/2025 23:59

Salary: £33,366 - £37,035 pa

Hours per week: 37

Job Category: Social Care - Adult Service

Vacancy ID: 281267

Employment Location: Any location within North Tyneside

Number of posts: 1

Closing date: 11 Jun

Further Information

Applicants are invited to apply for the above permanent full-time vacancy based within the Gateway Contact Centre.

Based within a multi-skilled, integrated team you will provide lead for a team of 10 Advice and Information Response Officers and 2 Administrators who act as the first point of contact for anyone wanting to access Adult and Childrens Social Care in North Tyneside, responding to contacts made by various channels including telephone, e-mail and web portal from the general public as well as professionals from other organisations. This will include the direct supervision of the team, flexible support to team members and covering operationally for leave or training to meet the needs of the service.

• Do you have the ability to prioritise and make critical decisions?
• Have you got a positive, can-do attitude?
• Are you able to diffuse difficult situations before they escalate?
• Can you remain calm under pressure?
• Can you identify and highlight further opportunities for service and process improvements to the Initial Contact Manager?

This is a key role as the point of liaison between the team and services users as well as effectively communicating with professionals from other agencies and senior management teams.

If you would like to join our team, you should have experience of working in a fast-paced customer services environment and have excellent communication skills with the ability to work effectively under pressure.

Some Knowledge of Adult and/or Childrens Care Legislation would be beneficial.

You should be confident in being able to unpick complex issues and be able to confidently communicate with all the service user groups covered.

Please note this role will be predominantly office based at our base at Quadrant offices.

The post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and an Enhanced DBS disclosure, including Barred List Check, will be required.

For an informal discussion about the post, you can contact Lesley Crawford, Initial Contact Manager on 0191 643 7641.

North Tyneside Council is committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures, and guidance. Within North Tyneside, safeguarding is everybody's business.

Supporting documents:

• NTC Candidate Pack.pdf (2.88 MB)
• Application Form Guidance 2022.pdf (250.11 KB)
• Pack - DBS0822 Advice and Information Response Team Leader.pdf (143.02 KB)

• Do you have the ability to prioritise and make critical decisions?
• Have you got a positive, can-do attitude?
• Are you able to diffuse difficult situations before they escalate?
• Can you remain calm under pressure?
• Can you identify and highlight further opportunities for service and process improvements to the Initial Contact Manager?
This is a key role as the point of liaison between the team and services users as well as effectively communicating with professionals from other agencies and senior management teams. If you would like to join our team, you should have experience of working in a fast-paced customer services environment and have excellent communication skills with the ability to work effectively under pressure. Some Knowledge of Adult and/or Childrens Care Legislation would be beneficial. You should be confident in being able to unpick complex issues and be able to confidently communicate with all the service user groups covered.