Transport & Allowances Officer

Plymouth City Council is seeking a highly organised Transport & Allowances Officer to support the School Transport & Allowances Team. This is a varied, fast-paced administrative role involving customer contact, eligibility checks, route updates, financial processing and supporting Passenger Assistants and operators., Process free school meal applications and eligibility checks. Complete HR admin for Passenger Assistants, including timesheets, leave and sickness. Carry out ID checks, process DBS applications and issue school driver ID badges. Maintain accurate records, databases and management information. Update transport routes and communicate changes to operators and Passenger Assistants. Provide advice to parents, schools, operators and council staff on transport and allowances. Review invoices, process payments and support financial reconciliation. Assist with setting up new taxi/minibus routes and managing equipment allocation. Produce letters, emails, tender documents and general correspondence. Support interviews, training sessions and rota cover between 7am-5pm. Suggest service improvements and support continuous efficiency.

GCSEs A

• -C / 9-4 in English and Maths (or equivalent).
Strong administrative experience and understanding of office procedures. Confident using Microsoft Office (Word, Excel, Outlook). Excellent customer service and communication skills across all channels. Ability to prioritise workload, meet deadlines and maintain accurate records. Good numeracy, literacy and attention to detail. Ability to make evidence-based decisions and handle confidential information. Team-focused, reliable and able to work independently when needed. Desirable: NVQ Level 2/3 or customer care qualification. Knowledge of school transport, free school meals or related legislation. Experience with Capita ONE EMS. Experience improving processes or producing management information.