Support Typist / Administrator

You will be working within a supportive and collaborative clinical team and will play a key role in delivering high-quality patient care.As part of this role, you will:

• Manage and respond to telephone calls, take accurate messages on behalf of the specialty team, and take appropriate action where required
• Request, receive, track, and prepare medical records, ensuring records are available in advance of outpatient clinics
• File correspondence accurately within medical records, maintaining correct sequencing before records are transferred
• Liaise with members of the multidisciplinary team to gather and coordinate patient information in a timely manner
• Type clinical correspondence dictated by clinical staff using audio or copy typing methods, producing copies for relevant agencies and filing documentation appropriately
• Ensure followup actions are in place, including monitoring outstanding investigations via hospital database systems
• Support outpatient services, including appointment booking and monitoring clinical activity to ensure accuracy, escalating issues to the medical secretary as required (including suspected cancer fasttrack referrals)
• Receive, prioritise, and distribute patient correspondence in line with specialty guidance
• Process urgent referrals and arrange appropriate outpatient appointments within required timescales
• Participate in team and Trust meetings and work flexibly across the Trust in line with service needs
  
  Are you fast, accurate and highly organised?
We are looking for an experienced Typist/Admin professional to join our ENT team in Yeovil Hospital to assist with our operations within the office and the wider trust. You will have excellent organisational and communication skills, strong attention to detail, and the ability to work effectively in a fastpaced healthcare environment. Experience in an NHS or clinical administrative setting is desirable, along with confident audio typing skills and knowledge of outpatient processes. Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner. Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Administrative Team Leader.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.


• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.