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Senior Client Services Associate

ICON PLC, Reading

Senior Client Services Associate

Salary not available. View on company website.

ICON PLC, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 9a45fa0c1c754144ab2043ad65b4a431

Location ref: Reading

Full Job Description

  • Manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.
  • Enhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.
  • Lead project management, monitoring, and reporting activities related to assigned accounts.
  • Build and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.
  • Coordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.
  • Conduct due diligence activities to verify and document copyright ownership.
  • Serve as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.
  • Act as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.
  • Collaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.

    Senior Client Services Associate. Must have Client Management and COA experience. UK or Ireland, Client management for at least 2 years prior
  • Contract management
  • Strong organizational and analytical skills
  • Public speaking
  • Advanced level of English, Microsoft Office Suite (Word, Excel, PPT, etc.) - Word is particularly key for managing contract negotiation and changes
  • Experience in clinical research field/COA field/pharma industry/Project Management is a plus

    ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
    • As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. The Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management. Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centred Outcome (PCO) information. We promote scientific approaches in the PCO fields and encourage exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments. This role is within the Author Collaboration Unit department, Mapi Research Trust (in collaboration with ICON plc).

    Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include:
  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family's needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Direct job link

https://www.jobs24.co.uk/job/senior-client-services-associate-127492105

About this company

ICON PLC

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