Secretarial Administrator

We are seeking a motivated and detail-oriented individual to join our team as a Secretarial Administrator based at Quay House Medical Centre. In this role, you will provide essential administrative and secretarial support to both clinical and administrative teams, ensuring smooth day-to-day operations within the practice. You will play a key part in delivering a high-quality service by supporting patient enquiries, coordinating Subject Access Requests, managing electronic records, and assisting with a wide range of referrals and administrative processes. The successful candidate will be the first point of contact for many patients and external organisations, so a professional, friendly, and compassionate approach is essential. You will be expected to handle sensitive information with the highest level of confidentiality while maintaining accuracy and efficiency in all aspects of your work.,

• Co-ordinate and process Subject Access Requests for medical records
• Ensure that all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times.
• Ensure that all requests and enquiries are handled courteously, efficiently and in line with practice policies and procedures.
• Ensure that the filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures.
• Help to ensure that the surgery premises are kept safe and tidy at all times.
  
  This is a varied and rewarding position suited to someone who is organised, adaptable, and able to work both independently and as part of a busy team. Previous experience in a healthcare setting and knowledge of medical terminology would be advantageous but not essential.
The role is full-time, Monday to Friday (9:30am 6:00pm), with flexibility required to support service needs.

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford. We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer many employee benefits, such as:
• 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
• On-site Occupational Health Services and support.
  
  Access to a generous NHS pension scheme with 14.38% employer contribution.
• Specsavers eVoucher once per year
• Access to the Blue Light extensive discount scheme.
Our mission is provide highly quality and compassionate primary care.