Scheduler

The Scheduler is responsible for planning, coordinating, and dispatching field technicians to ensure work is delivered efficiently, safely, and in line with customer expectations. The role acts as the link between customers, technicians, planners, and operations, ensuring schedules are accurate, capacity is optimised, and work orders are fully prepared for successful execution. What will you be doing?

• Contact customers to arrange and confirm the scheduling of works, following agreed processes and standard communication templates.
• Create and maintain technician schedules with a minimum of two weeks' advance visibility wherever possible.
• Dispatch technicians to jobs in line with schedules, customer requirements, and operational priorities.
• Maintain a strong understanding of technician skillsets, competencies, limitations, and working hours (in collaboration with the Planner).
• Ensure technicians receive full and detailed job information, including scope of works and site contact details.
• Manage schedule adjustments for sickness and unexpected absence, using real-time feedback from engineers and the wider team.
  
  Experience in scheduling or coordination of Engineers within a service or field-based environment.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Good understanding of capacity planning and workforce utilisation.
• Experience working with work order systems and operational scheduling tools.
• Strong communication skills, with the ability to liaise effectively with customers, technicians, planners, and managers.
• Attention to detail and ability to maintain accurate, up-to-date schedules under changing conditions.
  
  Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
  
  Competitive base salary dependant on experience
• Up to £2,000 bonus (paid quarterly)
• One day per week working from home
• 25 days holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations
Pay Range The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate., We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.