Receptionist and Switchboard Assistant

This is an exciting opportunity to join the Executive Office Team as Receptionist / Switchboard Assistant based at our Wolverhampton Office in the Civic Centre.

The postholder will be responsible for delivering an effective and competent front of house service, managing both the ICBs reception desk and switchboard during office hours. You will act as first point of contact for calls to the switchboard, visitors and enquiries using initiative to deal with queries and referring to others as appropriate. You will also be a key contact for internal and external stakeholders and will be expected to provide an excellent level of customer service.

The postholder will need to be able to deal with a wide range of queries demonstrating knowledge of the organisation. You will work as part of the wider Executive Office Team to provide office management across the cluster working as part of a very busy team with the work, at times, being very pressurised and you should be adept, confident and flexible to meet the ever-changing demands.

Main duties of the job

The postholder will:

1. Work flexibly and manage both the ICB s reception desk and switchboard during office hours.
2. Act as first point of contact for calls to the switchboard, visitors and enquiries/requests coming into the Office Enquiries inbox, using initiative to deal with the queries and referring to others as appropriate.
3. Receive visitors with an excellent level of customer service.
4. Provide cross cover and assist colleagues within the Executive Office team as required.
5. Exchange information with other parties confidentially and sensitively.
6. Undertake administrative tasks such as printing, scanning and photocopying
7. Liaise with Reception teams at Civic Centre and Alpha Tower with regard to visitors, phone calls, logging of repair requests, etc.
8. Order and receive deliveries ensuring goods are forwarded/stored appropriately.
9. Assist colleagues with room bookings.
10. Deal with incoming and outgoing post, stationery supplies and secure storage, including keys.
11. Gingco (electronic desk and meeting room booking system) dealing with queries, assisting colleagues with bookings, liaising with the Helpdesk.
12. Liaising with Car Park management teams as appropriate to book spaces.
13. Use of Microsoft Office and other applications for updating and maintaining documents

Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.