Receptionist / Administrator

You will be part of a busy Reception and Administration Team supporting the Urgent Care Specialist Mental Health and Learning Disabilities Services. This is a varied and rewarding role providing comprehensive administrative support to ensure the smooth running of the service.

As the first point of contact for patients and visitors, you will provide a professional and welcoming service while supporting the smooth running of the unit. This is a rewarding but busy role that requires the ability to remain calm under pressure, manage a variety of tasks, and adapt to changing demands. Applicants should be enthusiastic, motivated, and able to work independently to a high standard. Strong communication, organisational, and IT skills are essential, and previous experience working with the public would be an advantage. If you are ready for a new challenge and enjoy working as part of a team committed to delivering high-quality care, we would love to hear from you., Key responsibilities include managing telephone enquiries, monitoring shared inboxes, booking appointments, providing reception cover, and undertaking a range of general office duties. You will have regular contact with patients, carers, colleagues, and healthcare professionals, requiring excellent communication and customer service skills. As part of the wider administration team, you will provide cross-cover when required, work closely with clinical colleagues, and ensure that daily administrative tasks are completed accurately and efficiently. The successful candidate will be highly organised, self-motivated, and able to work effectively both independently and as part of a team. The ability to prioritise a busy workload, work flexibly to meet service demands, and maintain a professional and welcoming approach when dealing with internal and external enquiries is essential.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities
If you would like to know more, please visit our website. We encourage you to read the attached applicant guidance notes. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.