Patient Services Administrator (Bank)

£13

Nuffield Health, Hereford

Part time
Permanent
Onsite working

Posted today, 16 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: affd0e49388046f9aaa1a04769543007

Location ref: Hereford

Full Job Description

To provide a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role.
To operate a complex switchboard in accordance with agreed procedures.
To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
To admit patients to the department and make straightforward appointment bookings and amendments.
To take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily
Provides friendly and efficient customer service
Ensure complex administration and support, meets the required standards and timescales
Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
To prepare standard and ad-hoc reports as required and required by the department
Handle appointments bookings and changes
Co-ordinate availability of rooms and consultants
Create, alter or cancel clinics / theatre availability as required to support business needs, Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

We are looking for a Patient Services Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £35.00 a month.

Direct job link

https://www.jobs24.co.uk/job/patient-services-administrator-bank-127403611

About this company

Nuffield Health

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Patient Services Administrator (Bank)

Full Job Description

Direct job link

About this company

Nuffield Health

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