Patient Communications Administrator

Job title: Receptionist/Administrator Location: Chelston Hall Surgery, Torquay Salary: Up to £25,838 depending on experience Hours: 24 An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery in Torquay. We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding, As a valued member of the Operose Health team, your key duties will include responsibility for patient registrations and deductions, receiving incoming telephone calls, actioning/chasing up queries, opening and sorting daily post, scanning of medical records, assisting with COVID vaccination administration, and providing admin support for the Flu team during flu season. The role also entails responding to patient emails, flexible cover for sick/annual leave, dealing with online consultations, processing BP monitoring forms, and coding hospital letters. We look for new colleagues with essential reception or customer care experience, strong communication skills, basic PC skills, ability to work within processes, and attention to detail. Previous NHS experience is welcomed but not essential.

and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Operose Health is dedicated to delivering local primary care at scale, focused on improving access, outcomes, and patient experience. Our colleagues embody our values and are empowered to be the best they can be for our patients and each other. We emphasize being Caring, where we listen and support people towards a healthier future. We are Ambitious, with a determination and passion for transforming patient experience, striving to redefine and revolutionize the future of primary care. As part of our philosophy, we aim for Excellence in service and support lifelong learning and a devotion to improvement. Working with us means joining a dynamic team dedicated to integrated multi-disciplinary collaboration.