Operations Manager

We have an exciting opportunity to join our successful and growing Business Rates team in Birmingham as an Operations Manager.This role has become available following an internal promotion and would be particularly well suited to someone currently working in Business Rates administration, operations or data who is ready to take the next step in their career.You don't need to already be an Operations Manager. We're looking for someone who understands the importance of accurate data, strong processes and well-run systems, and who is keen to develop within a high-performing Rating team.The opportunityWorking closely with our Head of Operations and the wider Business Rates team, you'll play an important role in ensuring our operational processes and data are accurate, efficient and consistently maintained.The role offers exposure across the Business Rates operation, with the opportunity to take on increasing responsibility and develop your career as the team continues to grow.,

• Maintaining accurate client and property data across our Rating systems
• Supporting the mobilisation and onboarding of new client contracts
• Managing and monitoring Business Rates information, including Rateable Value changes
• Supporting Government Gateway claims and associated administration
• Managing incoming Valuation Office Agency and Scottish Assessor queries
• Overseeing Forms of Return processes
• Processing CCA and appeal settlements
• Producing and distributing variance reports to account teams
• Supporting the team's invoicing and financial administration processes
• Maintaining operational and process documentation
• Supporting system changes, upgrades and wider operational projects
• Identifying opportunities to improve processes and increase efficiency
• Supporting audit, compliance and data-quality requirements
  
  Ideally, you'll already have experience within Business Rates, perhaps in an Administrator, Coordinator, Operations or similar role, and be looking for an opportunity to progress., Confident using systems and spreadsheets
• Comfortable coordinating across different teams and stakeholders
• Able to manage competing priorities and deadlines
• Keen to learn, take on greater responsibility and progress your career
Experience with Rating systems such as Riverlake, RatesData or Realise would be advantageous, but we're equally interested in people with strong relevant Business Rates experience who can learn our systems.