Medical Secretary - Walsall Division

We are seeking a motivated and high-performing Medical Secretary to join Collingwood Family Practice on a part-time basis for 28 hours per week. This offers the opportunity to provide a high-quality referral and administrative service, supporting GPs and wider clinical teams to deliver timely, patient-centred care across Primary Care and secondary care pathways.

At Modality Partnership, our CARE values Commitment, Accountability, Respect and Excellence underpin everything we do. You will join a supportive and forward-thinking team that demonstrates these values daily while contributing to service efficiency, quality improvement, and innovative ways of working.

This role is a varied, hands-on referral administration position requiring excellent organisational skills, attention to detail, and the ability to prioritise work effectively. You will manage and process referrals in a timely manner, ensuring accuracy and adherence to practice and NHS protocols, while responding to varying levels of urgency across the Division.

Working collaboratively with local divisions, Divisional Boards, and the National Modality Business Support Team, you will contribute to efficient service delivery and support innovative approaches to referral management. This role requires flexibility, initiative, and adaptability are essential. You will be expected to work resourcefully within the team to ensure tasks are completed to a high standard while meeting time-limited deadlines.

Our Walsall practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will build a broad portfolio of administrative and referral management skills, working closely with key stakeholders to harmonise processes, improve ways of working, and support sustainable change within Primary Care. All employees are encouraged to align with and uphold our CARE values.

Modality Partnership is proud to be an Equal Opportunities Employer, committed to fair and inclusive recruitment in line with the Equality Act 2010.

NHS pension scheme

Minimum 27 days annual leave plus 8 bank holidays (pro rata)

Employee discounts and benefits scheme

Employee Assistance Programme (EAP)

Education and career development pathways

Enhanced family-friendly policies, flexible working options, and wellbeing support