Helpdesk Contract Administrator

Main duties

• Coordinate calls to service lines via PDA and or phone. ,
• Log jobs on Concept
• Run daily job reports and other adhoc reports
• Manage the coordination and planning of planned preventative maintenance
• Chase contractors for ppm reports, review ppm reports for remedials, chase and obtain remedial quotes
• Assign the monthly ppm to maintenance, send weekly reports and complete on concept attaching all certificates
• Update the compliance tracker, issue updated compliance contract to Contract Manager and Quantity Surveyor
• Obtain quotes for changes and chase change requests
• Submit ATW's and RAM's
• Arrange works with onsite SPT's
• Submit and review AD forms
• Place all jobs into the shared helpdesk calendar
• Update jobs in Concept (i.e. update log notes, attach files, change the status).
• Run reports on Cpncept to search for jobs/review what can be completed
• Chase service lines and contractors for updates on jobs and report back to the requestor.
• Chase engineers for updates
• Raise PO's for suppliers for materials or subcontracted works, chase contractors for ETA's. Followed by approving invoices.
• Obtain quotes from contractors
• Complete monthly helpdesk report submission, i.e. share the number of escalations, roof leaks and other adhpc data
• Join team meetings
• Keep track of quotes and materials on a tracker.
• Support with life cycle management and coordinator lifecycle jobs
• Contact suppliers for material quotes
• Take calls via micollab
• Issue escalations via email to the Authority and SPV
Support with adhoc requests from management and other team memebrs