Finance Operational Support Officer

Within Finance Operational Services (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire's customers, residents and businesses. Workflow Business Unit The WBU underpins the work of several teams within Finance and, to successfully provide this service, all WBU Officers liaise with the Council's Customer Contact Centre daily to be able to respond to finance queries, and meet the standards expected in our Service Level Agreement. All team members speak to a variety of customers including adults with care and support needs, adult social care colleagues, Social Workers, schools and businesses, so to be successful in this position excellent communication skills are essential. Examples of daily routine tasks are assisting with processing financial assessments, resolving Accounts Payable and Accounts Receivable queries in line with expected service standards, timescales and within defined legislation and processing transactions. The team are also expected to be able to step out of the daily business as usual tasks and provide flexible ad-hoc support to other Finance Operational Services (FOS) teams, as required and instructed.

Whilst having a knowledge of Adults Social Care is useful for this role, it is more important that you can consistently demonstrate a willingness to learn and apply new processes, a desire to continually improve service delivery, and take pride in excellent attention to detail, problem solving and customer service at all times. A genuine desire to work to become another valued member of our conscientious and passionate team is key to being successful in this role and team. Full training on the systems we use will be given., While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you. Here are some of the top reasons why you should work here.

The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives! With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you're successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.