Field Engineer

The role of Field Engineer is really important to us. You will be responsible for using technical expertise and experience to install a range of vehicle Telematics products into customers' vehicles in a highly professional and timely manner, ensuring best practice techniques at every stage of the process. This role will play a key part in focusing on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier. Encompassing this, the role holder will ensure that the Company policies and guidelines are always adhered to. We would love to welcome you to our team, working 40 hours per week with the potential of overtime and weekend working. Your responsibilities day to day will be…

• Maintain pro-active daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction.
• Completion of health and safety documentation before commencement of each installation/ repair.
• Ensure the "Job Sheet" is completed in full and signed by an authorised person before leaving the installation/ repair.
• Perform the allocated work on time, accurately and with a high quality of workmanship.
• Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
• Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times.
• Encourage 'tidy van, tidy mind' attitude